Privacy policy.
Last updated: May 2026. This policy explains how James Seal & Son ("we", "us", "our") collects, uses and protects information you provide when using www.jamessealandson.com or contacting us about plumbing & heating work.
We’re committed to ensuring that your privacy is protected. We only use your information in accordance with this policy and the UK General Data Protection Regulation (UK GDPR).
Who we are
James Seal & Son is a sole-trader plumbing and heating business operating in Kent, UK.
- Phone: 07921 864269
- Email: aseal22@gmail.com
- Service area: Staplehurst, Cranbrook, Hawkhurst and surrounding villages, Kent
What information we collect
- Your name
- Your phone number
- Your email address
- Your postcode and details of your enquiry
- Anonymised website usage data via Google Analytics (only if you consent to cookies)
How we use your information
- To respond to your enquiry and provide a quote
- To arrange and carry out plumbing and heating work
- To contact you regarding your job or booking
- To improve our website and services (using anonymised analytics data)
We will never sell your information to third parties. We will never use your information for marketing purposes without your explicit consent.
Legal basis for processing
- Contract: Processing is necessary to respond to your enquiry and fulfil any work you request.
- Legitimate interests: We have a legitimate interest in managing our business communications and improving our services.
- Consent: Where you have given explicit consent, such as accepting cookies for analytics purposes.
Cookies and analytics
Our website uses Google Analytics to help us understand how visitors find and use the site. This service uses cookies — small text files stored on your device — to collect anonymised data about your visit.
We only activate Google Analytics if you accept cookies via the banner shown on your first visit. If you decline, no tracking cookies are set. You can withdraw your consent at any time by clearing your browser cookies and declining again on your next visit.
For more information about how Google uses your data, visit policies.google.com/privacy.
How long we keep your data
We retain enquiry and contact information for up to 3 years for the purpose of managing our business relationship with you and for any follow-up work.
For completed jobs, we may retain basic records for up to 6 years for accounting and legal purposes, in line with HMRC requirements.
Who we share your data with
- Netlify — our website hosting provider, who processes form submissions on our behalf. Netlify is GDPR-compliant.
- Google Analytics — only if you have accepted cookies, and only anonymised usage data is shared.
- Legal obligation — if required to do so by law or regulatory authority.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (the "right to be forgotten")
- Object to or restrict how we process your data
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, contact us at aseal22@gmail.com or call 07921 864269.
Data security
We take reasonable steps to protect your personal information. Our website uses HTTPS encryption and form submissions are handled securely via Netlify. We do not store payment card information.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.
Contact us
If you have any questions about this privacy policy or how we handle your data, please contact us:
- Email: aseal22@gmail.com
- Phone: 07921 864269
If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.